About Us
Advance Healthcare Solutions Ltd provides positive and proactive “personal care” that reduces the needs for restrictive intervention for people with mental health condition.
Mission Statement
To provide a homely environment with the right support, right care and right culture that underpin values of safe care and treatment for vulnerable service users.
Aims
Folkstone House is run and operated by Advance Healthcare solutions Ltd.
To provide services that protect service users’ rights, dignity, choice and preference.
To work in line with current best practice to meet all standards including the health and social care act 2008, the care act 2014, Mental capacity act 2005 and the fundamental standards 2014 to meet stakeholders’ expectations and all requirements within the 5 (five) Keyline of Enquiries (KLOEs).
Our service users receive the highest quality of care that is designed by them, for them and maintain their rights to dignity, respect, and privacy.
To work with service users to create a person-centred care assessment and care planning that is meaningful to their needs and achievable goals with sustain independence.
Objectives
Protect our vulnerable adults with mental health living in Advance healthcare living accommodations
Support our service users to be aware and encourage them to exercise their rights to direct payments or individualised budget and financial management
Support our service users to design and be in full control of their own person-centred care planning and manage how they receive such care and treatment from Advance Health care staff. Service users reserve the right to include who they want to be involved in the development and dispensing of their care and treatment, such as families, legal representatives, multidisciplinary team members and /or Folkston House staff/professionals
Enables our service users to choose their own support worker
Maintain continuity of care to our service users
People who use our services have positive experience
Protect our stakeholders from Covid-19 by implementing robust infection, prevention and control (IP&C)
Protect service users from isolation and loneliness, Folkston House staff work with service users and legal representatives to design community engagement that represent learning and protect service users’ skills and abilities that is not restrictive
Promote our service user’s strength and what they can do and enjoy the same rights in the community as other citizens without discrimination or abuse, and at their own time and pace
Provide adequate space for our service users that does not compromise quality of care and safety while protecting human rights
Encourage service users to build confidence and maintain dignity and retain control of the support they receive
Involve service users in our recruitment and selection process of the right staff with the right skills to support our service users
Provide safe and skilled workforce with experience and committed to safeguarding and dispensing appropriate support in a person-centred way without discrimination to service users with complex needs including mental health
Provide a joint assessment system that puts service users at the centre of identifying risks and implementing mitigations
Provide ongoing appropriate training and development for staff that is effective in delivering appropriate care and treatment to service users
Continue working in partnership with relevant organisations and multidisciplinary teams to safeguard our service users and provide the highest quality of care and positive experience of using our services
Create a strong workforce that delivers care and support with empathy and respect and can adapt to service users changing needs
Actively provide access to appropriate health and social care services such as the NHS.
Provide an open door policy so service users are confident to raise concerns without fear or apprehension, knowing management will investigate in a timely manner with the most appropriate result